Privacy Policy

Introduction

FunnelVoyage Sdn. Bhd. (Company No. 202301032343) ("we", "us", or "our") is committed to protecting the privacy of individuals whose personal data we process. This Privacy Policy explains how we collect, use, disclose, and protect your personal data in accordance with the Personal Data Protection Act 2010 (PDPA) of Malaysia and its subsequent amendments.

By engaging with our services or providing us with your personal data, you acknowledge that you have read and understood this Privacy Policy.

Data Controller

FunnelVoyage Sdn. Bhd. is the data controller responsible for your personal data. You may contact us at:

Email: [email protected]
Address: B-5-8, Plaza Mont Kiara, Mont Kiara, Kuala Lumpur, 50480, Malaysia

Personal Data We Collect

We may collect and process the following categories of personal data:

Contact Information: name, email address, phone number, business address, and company name.

Communication Data: correspondence and communications exchanged with us via email, phone, or other channels.

Service Data: information necessary to provide our consultancy services, including project details, business requirements, and related documentation you provide.

Payment Data: billing information and transaction records related to our services.

Technical Data: IP address, browser type, and device information collected when you visit our website.

We do not intentionally collect sensitive personal data (such as health information, political opinions, religious beliefs, or biometric data) unless specifically required for a service engagement and with your explicit consent.

How We Collect Personal Data

We collect personal data through the following means:

Directly from you: when you contact us via email, submit enquiries, engage our services, or provide information during consultations.

Automatically: through standard web server logs when you visit our website.

From third parties: where you have authorised such disclosure or where it is necessary for us to provide our services.

Purpose of Processing

We process your personal data for the following purposes:

Service Delivery: to provide, manage, and deliver our consultancy services to you.

Communication: to respond to your enquiries, provide updates, and communicate regarding our services.

Billing and Administration: to process payments, issue invoices, and maintain business records.

Legal Compliance: to comply with applicable laws, regulations, and legal processes.

Business Operations: to improve our services and maintain our business operations.

We will not use your personal data for purposes other than those stated above without obtaining your consent, unless permitted by law.

Consent

By providing your personal data to us, you consent to the collection, use, and disclosure of your personal data in accordance with this Privacy Policy. Where we require your personal data for purposes beyond what is stated here, we will seek your consent prior to such processing.

You may withdraw your consent at any time by contacting us at [email protected]. Please note that withdrawal of consent may affect our ability to provide certain services to you.

Disclosure of Personal Data

We may disclose your personal data to the following parties where necessary:

Service Providers: third-party vendors who assist us in delivering our services, such as payment processors, cloud storage providers, and communication platforms. These providers are contractually bound to protect your data and use it only for the purposes we specify.

Professional Advisors: legal, accounting, or other professional advisors where necessary for our business operations.

Legal and Regulatory Authorities: where required by law, court order, or regulatory requirement.

We do not sell, rent, or trade your personal data to third parties for marketing purposes.

Cross-Border Data Transfers

Your personal data may be transferred to and processed in countries outside of Malaysia where our service providers operate. In such cases, we will take reasonable steps to ensure that your personal data receives an adequate level of protection consistent with the PDPA.

Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable laws. When personal data is no longer required, we will securely delete or anonymise it.

Generally, we retain client records for a period of seven (7) years following the conclusion of our engagement, in accordance with Malaysian legal and regulatory requirements.

Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, destruction, alteration, or disclosure. These measures include secure data storage, access controls, and encryption where appropriate.

However, no method of transmission over the internet or electronic storage is completely secure. While we strive to protect your personal data, we cannot guarantee its absolute security.

Your Rights

Under the PDPA, you have the following rights in relation to your personal data:

Right of Access: You may request access to your personal data held by us.

Right of Correction: You may request correction of any personal data that is inaccurate, incomplete, or outdated.

Right to Withdraw Consent: You may withdraw your consent to the processing of your personal data at any time.

Right to Data Portability: You may request the transfer of your personal data to another data controller, subject to technical feasibility.

To exercise any of these rights, please contact us at [email protected]. We will respond to your request within a reasonable timeframe and in accordance with the PDPA.

Cookies and Tracking

Our website may use cookies and similar technologies to enhance your browsing experience. Cookies are small text files stored on your device that help us understand how visitors use our website.

You may configure your browser to reject cookies or alert you when cookies are being sent. However, some features of our website may not function properly without cookies.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party websites you visit.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page with a revised "Last updated" date. We encourage you to review this policy periodically.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our handling of your personal data, please contact us at:

FunnelVoyage Sdn. Bhd.
Email: [email protected]
Address: B-5-8, Plaza Mont Kiara, Mont Kiara, Kuala Lumpur, 50480, Malaysia